ji29 Privacy Policy

1 Introduction

ji29 is committed to protecting the privacy and personal data of all players who use our platform. This Policy applies to all personal data collected through the ji29 website, mobile-optimized interfaces, customer support channels, and any other services operated by ji29 (collectively, the "Platform").

ji29 processes personal data in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its implementing rules and regulations, as well as any other applicable data protection laws. This Policy is intended to inform you clearly and transparently about our data practices so that you can make informed decisions about your use of the ji29 platform.

If you have any questions about this Policy or how ji29 handles your personal data, please contact our Data Protection Officer at [email protected].

2 Personal Data We Collect

ji29 collects personal data that you provide directly to us, as well as data generated automatically through your use of the Platform. The categories of personal data we collect include:

Data You Provide Directly:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification details (e.g., passport, driver's license, national ID) collected for account verification and age confirmation purposes.
• Contact Data: Mobile phone number, email address, and residential address in the Philippines (e.g., Manila, Cebu, Davao, Quezon City, Makati, or other regions).
• Account Data: Username, password (stored in encrypted form), account preferences, and communication settings.
• Financial Data: Payment method details including GCash account numbers, PayMaya account details, and bank account information for BPI, BDO, or Metrobank transfers. ji29 does not store full card numbers or CVV codes.
• Communications Data: Records of your correspondence with ji29 customer support, including chat logs, emails, and support ticket history.

Data Collected Automatically:

• Technical Data: IP address, device type, operating system, browser type and version, and unique device identifiers.
• Usage Data: Pages visited, games played, session duration, betting history, deposit and withdrawal records, and platform interaction logs.
• Cookie Data: Information collected through cookies and similar tracking technologies as described in Section 6 of this Policy.

3 How We Use Your Personal Data

ji29 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your ji29 player account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service Delivery: To provide you with access to ji29 games, process your deposits and withdrawals, apply bonuses and promotions, and deliver customer support.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including age verification requirements, anti-money laundering obligations, and reporting requirements under applicable gaming regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the Platform and its users.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion requests.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the ji29 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications.
• Dispute Resolution: To investigate and resolve disputes, complaints, and legal claims arising from your use of the Platform.

ji29 will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your consent or as otherwise permitted by applicable law.

4 Legal Basis for Processing

ji29 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and ji29, including providing access to the Platform, processing transactions, and managing your account.
• Legal Obligation: Processing is necessary for ji29 to comply with applicable Philippine laws, including the Data Privacy Act of 2012, anti-money laundering regulations, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for ji29's legitimate business interests, including fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and interests.
• Consent: Where ji29 relies on your consent as the legal basis for processing — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where processing is based on consent, ji29 will obtain your consent through a clear and affirmative action before processing your data for that purpose. You may withdraw consent at any time by contacting [email protected].

5 Data Sharing & Disclosure

ji29 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: Third-party payment service providers such as GCash, PayMaya, BPI, BDO, and Metrobank, to facilitate deposits and withdrawals on your behalf.
• Identity Verification Providers: Third-party KYC (Know Your Customer) and age verification service providers engaged to assist ji29 in confirming player identity and eligibility.
• Technology Service Providers: Cloud hosting, data storage, cybersecurity, and platform infrastructure providers who process data on ji29's behalf under strict data processing agreements.
• Game Content Providers: Licensed game studios and software providers whose games are available on the ji29 platform, to the extent necessary to deliver game functionality and resolve technical issues.
• Regulatory and Law Enforcement Authorities: Philippine government agencies, regulatory bodies, and law enforcement authorities where disclosure is required by law, court order, or regulatory directive, including for anti-money laundering reporting purposes.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by ji29 in connection with the operation of the Platform, subject to confidentiality obligations.

All third parties with whom ji29 shares personal data are required to handle that data in accordance with applicable data protection laws and ji29's data protection standards.

6 Cookies & Tracking Technologies

ji29 uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage — to enhance your experience on the Platform, remember your preferences, and gather analytics data. The types of cookies we use include:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymized information about how players use the ji29 platform, such as which pages are visited most frequently and how long sessions last. This data helps ji29 improve the Platform's performance and user experience.
• Functionality Cookies: These cookies remember your preferences and settings — such as your preferred language or display options — so that you do not need to re-enter them each time you visit ji29.
• Marketing Cookies: With your consent, ji29 may use cookies to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns. These cookies do not track your activity on third-party websites.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ji29 platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

7 Data Retention

ji29 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a period of at least five (5) years following account closure, in accordance with applicable gaming and anti-money laundering regulations.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction.
• Identity Verification Documents: Copies of government-issued identification and other KYC documents are retained for the period required by applicable Philippine law, typically five (5) years from the date of verification.
• Customer Support Records: Records of your communications with ji29 support are retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained for as long as you remain a registered ji29 player or until you withdraw consent, whichever is earlier.

Upon expiry of the applicable retention period, ji29 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for analytical purposes.

8 Data Security

ji29 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the ji29 platform is encrypted using SSL/TLS protocols. Sensitive data stored on our servers, including passwords and financial information, is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized ji29 personnel and service providers who require it to perform their duties. All staff with access to personal data are subject to confidentiality obligations.
• Security Monitoring: ji29 employs continuous security monitoring, intrusion detection systems, and regular security audits to identify and address potential vulnerabilities in our systems.
• Incident Response: ji29 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, ji29 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

9 Your Data Subject Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by ji29:

• Right to Be Informed: You have the right to be informed about how ji29 collects and processes your personal data, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data that ji29 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request that ji29 correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request that ji29 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to ji29's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on ji29's legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that ji29 transmit that data to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that ji29 has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the rights described above, please submit a written request to ji29 at [email protected]. ji29 will respond to your request within thirty (30) days of receipt. ji29 may request additional information to verify your identity before processing your request.

10 Minors & Age Restriction

The ji29 platform is strictly intended for adults aged 21 years and older, in accordance with applicable Philippine gaming regulations. ji29 does not knowingly collect personal data from individuals under the age of 21.

If ji29 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the ji29 platform or that ji29 has inadvertently collected data from a minor, please contact us immediately at [email protected].

11 Updates to This Privacy Policy

ji29 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Policy, ji29 will notify registered players by posting a notice on the Platform or by sending a notification to the email address associated with your account.

The updated Policy will take effect on the date specified in the notice. Your continued use of the ji29 platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy. We encourage you to review this Policy periodically to stay informed about how ji29 protects your personal data.

The most current version of this Privacy Policy will always be available on the ji29 website at ji29.net/privacy-policy. The effective date at the top of this Policy indicates when it was last revised.

12 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ji29 handles your personal data, please contact our Data Protection Officer using the details below:

ji29 is committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.